Choosing the right ERP system for your glass processing business can be a complex decision, especially when it comes to understanding how a specific solution like StarterPro can meet your unique needs. With so many options available on the market, you may find yourself overwhelmed with questions, and are probably looking for clear, concise answers to help you make an informed decision when considering an ERP like StarterPro.
Over the decades, our team of experts has worked closely with industry professionals who have shared their challenges and questions directly with us. This has given us the expertise to provide answers and solutions to your concerns.
In this article, we are here to answer the most common questions about StarterPro. We will cover everything from features and installation to training and compatibility, giving you a clear picture of what it can do for you. By the end, you should be better equipped to make a confident decision about whether StarterPro is adapted to your needs. Let’s dive in and explore what StarterPro has to offer.
Software compatibility with existing systems
Is the software compatible with other software I use?
StarterPro is designed to integrate seamlessly with other systems.
For exports, we support Excel files by default. For imports, our pre-configuration options ensure compatibility with your existing software.
This flexibility means that StarterPro can fit into your current workflow without requiring extensive changes or additional software investments.
Which machines is StarterPro compatible with?
StarterPro integrates with major brands such as:
- BYSTRONIC
- BOTTERO
- FOREL
- HEGLA
- INTERMAC
- LISEC
- MACOTEC
- TUROMAS
We continuously update our compatibility list, so do not hesitate to contact us for the most current information.
Choosing compatible machines ensures smooth integration and operation within your existing setup, minimizing downtime and maximizing efficiency.
How many machines can be connected to the software?
You can connect between one to five machines to StarterPro, providing flexibility to scale as your production needs grow.
This allows you to start small and expand your operations without the need for new software.
Payment method
What type of payment do you accept?
StarterPro operates on a monthly subscription basis, making it easier for companies to manage their expenses without incurring a high initial cost. This subscription model is flexible. Indeed, depending on the one you choose, you can adjust the number of users up or down, and access different features according to your needs. This also allows you to adapt your budget accordingly.
What services are included in the monthly subscription? Is the support of the software included?
The monthly subscription covers all maintenance and support services related to StarterPro, including software updates, incident resolution, training, and answering any questions you may have. This ensures your system is always up to date, and training is there to help you and your team get the most out of the software.
Regarding the installation fees, they are not covered by the monthly subscription.
What are the different types of monthly subscription?
StarterPro is available in four specialized offers, designed to meet your specific needs in the glass industry: StarterPro CUT for cutting optimization, StarterPro PROD for production plant management, StarterPro SALES for the sales counter, and StarterPro ENTERPRISE for a complete business management solution.
Here is a breakdown of the prices for each offer:
- StarterPro CUT = Cutting optimization and management
From €120 / month / user - StarterPro PROD: Manage your production workshop
From €75 / month / user - StarterPro SALES: Manage your sales counter
From 75€ / month / user - StarterPro ENTERPRISE: Manage your entire business
From 113€ / month / user
Is there a commitment period?
Yes, there is an initial three-month commitment period.
Can I cancel my subscription at any time?
Flexibility is essential for our customers. You can cancel your subscription any time after an initial three-month commitment period. This gives you the freedom to reassess your needs without being locked into a long-term contract.
Is there an additional cost to connect to my accounting software?
We understand that seamless integration with your existing systems is essential. By default, StarterPro offers an Excel file export for accounting purposes. If your accounting software is on our supported list, you can import this file seamlessly. Supported accounting software includes:
- A3ECO
- ABACUS
- ADFINITY
- ANAEL
- BOBLINK
- CEGID
- CENTRALGEST
- CIEL
- CRESUS
- CUBIC
- EBP
- GALLACIER
- PROGINOV
- SAARI
- SAGE
- SYBEL
- WINBOOKS
What if my accounting software is not on the supported list?
For those using unsupported software, we have an Excel file with basic information that can be imported into your software. Otherwise, we offer custom integration solutions for an additional fee. Contact us for detailed pricing.
Software installation and configuration process
How does the installation work?
The installation process is designed to be straightforward and hassle-free.
- Checklist Completion: After signing the contract, the customer fills out a checklist detailing their machines, article base, price base, delivery label, and users.
- Application Configuration: Our IT team configures the application based on the information provided in the checklist.
- Environment Setup: Our IT team sets up the necessary environment for the software to operate efficiently.
- User Training: Initially, user training is provided through video tutorials to ensure your team can effectively use StarterPro from the start.
Is the software pre-configured?
StarterPro comes pre-configured with a database of default items commonly used in the glass industry, allowing you to start using the software right away.
This setup reduces the time and effort required to get your system up and running.
What is the cost of installation?
Yes, there is a fixed fee that varies depending on the version of the software that you choose, ensuring you only pay for what you need.
This fee starts at 2000€ and covers everything that needs to be done to set up the application without support services, including training, application configuration based on a checklist, and deployment in the cloud.
Is the installation done remotely or on-site?
Typically, installation is carried out remotely, allowing quicker and more flexible scheduling. However, we can arrange for on-site installation if your business requires it. Our goal is to accommodate your needs to ensure a smooth transition.
How long does the installation take?
Installation times can vary based on the complexity of your setup and the information we receive. On average, installation takes between 2 and 7 days. We strive to minimize downtime so your business can continue operating efficiently.
How can I transfer my clients and pricing information?
Transferring your existing data to StarterPro is straightforward. We provide an Excel template for you to fill out with your client and pricing information. Once completed, we import this data into the software, ensuring a smooth transition without data loss.
Comprehensive training
Is training available remotely or on-site?
Training is a critical component of successful software implementation. We offer a flexible online training platform featuring video tutorials. This allows you and your team to learn at your own pace, ensuring you fully understand how to utilize StarterPro’s features.
Hardware requirements
What hardware do I need to run the software?
To run StarterPro, you need a computer (Mac or PC), and a label printer if you want to manage production, provided the necessary software for the label printer is installed on the computer. This ensures you have the necessary tools to fully leverage the software’s capabilities.
Can I have customizable delivery labels?
Yes, customization is key to meeting your specific needs. While a default label format is provided, customization is available for an additional fee. This allows you to tailor the labels to your business requirements.
Does the software support barcode tracking?
Yes, StarterPro includes barcode tracking, which enhances your ability to monitor production processes. For optimal performance, we recommend using devices from our supported list, including:
- DATALOGIC QuickScan series
- HoneyWell
Evolution of your business
Can the software scale with my business?
Absolutely. We offer various packages designed to meet the evolving needs of your business. Whether you have a small operation or a large enterprise, StarterPro can evolve accordingly.
Cloud infrastructure
Do I need a constant internet connection?
Yes, a stable and constant internet connection is required as StarterPro operates on a cloud-based infrastructure. This ensures that your data is always accessible and secure.
What happens if there is a power or internet outage? Can users still use the system?
In the event of an outage, users will not lose their work. Once power or internet is restored, you can simply reconnect and resume where you left off. This minimizes disruption and ensures continuity.
What is the required internet speed for the system to function?
While there is no specific minimum speed required, a standard broadband connection (e.g., 5 Mbps or higher) is recommended for optimal performance. A wired connection is also preferable to ensure stability.
Product-specific questions
Can I get a demo of the software?
Absolutely! We offer demos to help you get a hands-on feel of the software before making a decision. You can request a demo by emailing info@synerglass-soft.com.
Can digital signatures or company stamps be integrated into invoices to comply with legislation?
Yes, it is possible to add handwritten signatures as images to invoices. For more complex digital signatures, an analysis is required. Providing an example will help us address your specific needs.
Does the system take glass restrictions into account when encoding shapes?
The system takes into account a 250 and more shapes catalog. The system does not take glass restrictions into account as generating shapes outside this catalog is not possible. However, the catalog covers over 90% of typical cases, ensuring most of your needs are met.
Can my labels be scanned to indicate precisely the production stage of the glass?
In the ENTERPRISE+ version, each operation can be validated with a barcode, allowing to precisely track production stages and to know exactly at which stage your customer order is. In other versions, the entire order line is validated.
Does the software help reduce my scrap rate?
Yes, StarterPro optimizes cutting processes to minimize the scrap rate, helping you save on materials and costs. By maximizing the use of each sheet of glass, StarterPro reduces waste, leading to significant cost savings and more efficient resource management. This not only lowers your material expenses but also allows you to get more out of each piece of glass.
Does the software manage an offcut storage system?
Yes, StarterPro includes functionality for optimizing the use of leftover materials, ensuring efficient resource management.
Can I import orders automatically?
Yes, you can import orders using an Excel template that we provide. This template helps match your order details with our product list.
By doing this, the process of entering orders becomes much faster and reduces the chances of mistakes from manual data entry.
Other questions?
You have other questions we have not tackled? Send them to us via email at info@synerglass-soft.com, we would be happy to help you.
Could StarterPro be the right solution for your glass processing business?
Determining if StarterPro is the right choice for your glass processing business can feel like a significant decision. The information provided here is designed to guide you through the key aspects and benefits of StarterPro.
To decide if StarterPro is the right fit for your business, conducting a thorough analysis of your current software and processes is essential. This evaluation will help you identify gaps and opportunities where StarterPro can make a meaningful impact.
To further explore how StarterPro can help you with your glass business, reach out to us at sales@synerglass-soft.com. You can also request a demo to see firsthand how our software can meet your specific needs.
We are dedicated to helping you with your business operations and enhance your productivity. Let StarterPro support your business growth and efficiency.