FAQ
FAQ
We understand that you might have questions about our services, installation process, hardware requirements, and more. Here, we provide detailed
answers to some of the most common inquiries.
Welcome to the FAQ section for StarterPro by Synerglass-Soft!
StarterPro is designed to integrate seamlessly with other systems. For exports, we support Excel files by default. For imports, our pre-configuration options ensure compatibility with your existing software.
StarterPro supports major brands such as:
BYSTRONIC
BOTTERO
FOREL
HEGLA
INTERMAC
LISEC
MACOTEC
TUROMAS
We continuously update our compatibility list, so do not hesitate to contact us for the most current information.
You can connect between one and five machines to StarterPro, providing flexibility to scale as your production needs grow.
StarterPro operates on a monthly subscription basis, making it easier for companies to manage their expenses without incurring a high initial cost.
Our monthly subscription is comprehensive. It includes full access to StarterPro software, ongoing software maintenance to ensure your system is always up to date, and training to help you and your team get the most out of the software. The installation fees are not covered by the monthly subscription.
StarterPro is available in four specialized offers, designed to meet your specific needs in the glass industry:
StarterPro CUT = Cutting optimization and management From €120 / month / user
StarterPro PROD: Manage your production workshop From €75 / month / user
StarterPro SALES: Manage your sales counter From 75€ / month / user
StarterPro ENTERPRISE: Manage your entire business From 113€ / month / user
Yes, there is an initial three-month commitment period.
Yes, you can cancel your subscription after the initial three-month period.
By default, we offer an Excel file export for accounting purposes. If your accounting software is on our supported list, importing the Excel file will be seamless. Supported accounting software includes A3ECO, ABACUS, ADFINITY, ANAEL, BOBLINK, CEGID, CENTRALGEST, CIEL, CRESUS, CUBIC, EBP, GALLACIER, PROGINOV, SAARI, SAGE, SYBEL, and WINBOOKS. If your software is not on the list, we can create a custom solution for an additional fee.
The installation process is designed to be straightforward and hassle-free.
1 – Checklist Completion: After signing the contract, the customer fills out a checklist detailing their machines, article base, price base, delivery label, and users.
2 – Application Configuration: Our IT team configures the application based on the information provided in the checklist.
3 – Environment Setup: Our IT team sets up the necessary environment for the software to operate efficiently.
4 – User Training: Initially, user training is provided through video tutorials to ensure your team can effectively use StarterPro from the start.
Based on our experience in the glass industry, we already have what you need in the software (glass / grinding operations / treatment, …).
StarterPro comes pre-configured with a database of default items commonly used in the glass industry, allowing you to start using the software right away.
This setup reduces the time and effort required to get your system up and running.
Yes, there is a fixed fee that varies depending on the version of the software that you choose, ensuring you only pay for what you need.
This fee starts at 2000€ and covers everything that needs to be done to set up the monthly application without support, including training, application configuration based on a checklist, and deployment in the cloud
Installation is typically done remotely, allowing for quicker and more flexible scheduling. However, we can accommodate on-site installation if necessary
Installation times can vary based on the complexity of your setup and the information we receive. On average, installation takes between 2 and 7 days. We strive to minimize downtime so your business can continue operating efficiently.
Transferring your existing data to StarterPro is straightforward. We provide an Excel template for you to fill out with your client and pricing information. Once completed, we import this data into the software, ensuring a smooth transition without data loss.
To run StarterPro, you need a computer (Mac or PC), and a label printer if you want to manage production, provided the necessary software for the label printer is installed on the computer.
While a default label format is provided, customization is available for an additional fee. This allows you to tailor the labels to your business requirements.
Yes, StarterPro includes barcode tracking, which enhances your ability to monitor production processes. For optimal performance, we recommend using devices from our supported list, including:
– DATALOGIC QuickScan series
– HoneyWell
Yes, a stable and constant internet connection is required as StarterPro operates on a cloud-based infrastructure. This ensures that your data is always accessible and secure.
In the event of an outage, users will not lose their work. Once power or internet is restored, you can simply reconnect and resume where you left off. This minimizes disruption and ensures continuity.
While there is no specific minimum speed required, a standard broadband connection (e.g., 5 Mbps or higher) is recommended for optimal performance. A wired connection is also preferable to ensure stability.
We offer a flexible online training platform featuring video tutorials. This allows you and your team to learn at your own pace, ensuring you fully understand how to utilize StarterPro’s features.
We offer a flexible online training platform featuring video tutorials. This allows you and your team to learn at your own pace, ensuring you fully understand how to utilize StarterPro’s features.
Yes. We offer demos to help you get a hands-on feel of the software before making a decision. You can request a demo by emailing info@synerglass-soft.com.
Yes, it is possible to add handwritten signatures as images to invoices. For more complex digital signatures, an analysis is required. Providing an example will help us address your specific needs.
Shapes in Synerglass are part of a shape catalog. It is not possible to generate shapes outside the catalog, but the catalog covers 90% or more of typical cases.
In the ENTERPRISE+ version, each operation can be validated with a barcode, allowing precise tracking of production stages. In other versions, the entire order line is validated.
Yes, StarterPro optimizes cutting processes to minimize the scrap rate, helping you save on materials and costs. By maximizing the use of each sheet of glass, StarterPro reduces waste, leading to significant cost savings and more efficient resource management.
Yes, StarterPro includes functionality for optimizing the use of leftover materials.
Yes, you can import orders using an Excel template that we provide. This streamlines the order entry process and reduces manual data entry errors.
For any other questions or more detailed information, please contact us at info@synerglass-soft.com. We are here to help ensure that you get the most out of your business!
Welcome to the FAQ section for Symbiose by Synerglass-Soft!
This depends on your existing system. Symbiose offers documented APIs to facilitate integration with other solutions. Contact us to evaluate the specific compatibility of your systems.
This depends on your current system specifications. An initial analysis is necessary to identify any required adaptations or specific developments.
Symbiose integrates with other software via REST APIs, a widely adopted data exchange standard. The API documentation is provided in OpenAPI format (.yml files) and can be explored through Swagger, a user-friendly visual interface simplifying integration. This detailed documentation ensures reliable and efficient connections.
Yes, transferring existing data to Symbiose is possible. However, the ease of this process depends on the structure and format of your current data. We offer support, including data analysis and integration, to ensure a smooth migration.
Yes, Symbiose allows progressive migration. You can start with specific modules while maintaining your current systems, minimizing disruptions during the transition.
Symbiose offers a subscription-based pricing model (monthly or annual), adjustable based on the number of licenses, selected modules, and company size. Groups can benefit from cumulative pricing for multiple entities.
Yes, both monthly and annual payment options are available.
The standard subscription includes access to the Symbiose platform through a basic subscription (viewing) and licenses for writing functionalities within selected modules. This version operates on Windows, web, and mobile platforms.
Yes, Symbiose offers three packages:
Standard: Basic functionalities for essential needs.
Comfort: Advanced options for optimized management.
Advanced: High-end features for complex requirements.
License fees are calculated per user and per module. A user requiring multiple modules will need a license for each. If authorized by the system administrator, users can view all subscribed modules without additional cost.
Yes, recurring fees include:
Access to the Symbiose platform.
User licenses for activated modules.
Ongoing support and software updates.
Yes, we offer sizing, configuration, and training services.
A brief downtime is possible, typically scheduled over a weekend to minimize operational impact. This varies based on the company’s infrastructure.
Implementation duration depends on company size, selected modules, and data volume. Small businesses may take a few days, while complex installations can take months.
Each module requires at least one advanced configuration license. Subscriptions include a minimum of two licenses: one for advanced configuration and at least one for module users.
Symbiose supports both cloud-based and on-premise setups. At minimum, a stable internet connection and a local terminal (e.g., PC, Mac, or tablet) are required.
Yes, Symbiose is compatible with standard devices and supports Windows, web, and mobile platforms.
No, a dedicated server is not required for public cloud or local use. For private cloud deployments, internal infrastructure will be needed.
Yes, Symbiose supports cloud-based, hybrid, and on-premise architectures, offering flexibility for real-time management.
Data storage depends on your chosen deployment:
Local: On client servers.
Private Cloud: Agreed-upon locations.
Public Cloud: Secure environments managed by Synerglass-Soft.
In case of interruptions, data remain secure and accessible once connectivity is restored.
We provide comprehensive training, including access to an online Learning Management System (LMS) containing all necessary training resources and tracking tools.
Yes, continuous support complements the LMS for additional assistance post-training.
Symbiose’s modular design adapts to your evolving needs. Additional modules and features can be integrated as your business expands.
Yes, modules can be added, removed, or modified anytime to meet changing requirements.
Yes, users can access multiple modules, with a license required for each module.
Symbiose offers modules such as:
Admin (including order, invoice, and logistics)
Order management
Optimization
Planning & production management
Production follow-up
Purchasing
Stock management
These modules are interconnected and can be purchased individually, bundled, or as the whole Symbiose suite.
Yes, Symbiose enhances production and stock management by providing accurate, real-time insights, enabling better planning and resource allocation.
Yes, subscribing to the full suite ensures complete traceability from order intake to final delivery.
Welcome to the FAQ section for SynerTracker by Synerglass-Soft!
SynerTracker’s tracking functionality minimizes the need for additional GPS hardware, adapting flexibly to your system requirements.
The cost of SynerTracker depends on the number of racks (chevalets) you manage. Here are the pricing options:
Under 100 racks: €99.99 for up to 100 racks.
Under 500 racks: €299.99 for up to 500 racks.
Under 1,500 racks: €699.99 for up to 1,500 racks.
Under 5,000 racks: €1,099.99 for up to 5,000 racks.
Over 5,000 racks: €1,999.99 for fleets of more than 5,000 racks.
Yes, the pricing varies based on the fleet size, with plans designed to accommodate different scales of rack management.
Yes, we offer a plan for fleets larger than 5,000 racks, priced at €1,999.99.
An internet connection is the only requirement.
SynerTracker can typically be set up in less than two days.
The system uses a combination of IoT and GPS technologies to track rack locations and monitor movements in real-time.
Yes, SynerTracker is a cloud-based solution, allowing you to access your data from anywhere with a secure internet connection.
SynerTracker complies with GDPR and uses robust security protocols to protect against data theft. Additionally, it has backup servers to ensure you never lose your data.
No, SynerTracker complies with GDPR and does not sell or share your data with third parties.
The app provides real-time tracking so you can see your rack’s location at any time.
SynerTracker displays rack status updates, including capacity information.
The system allows you to notify customers in real-time about truck location and rack contents.
Pricing is based on the fleet size, considering factors such as rack repurchase rates, contract savings, and downtime.
Yes, SynerTracker records the history of rack locations, allowing you to review their movements to optimize your logistics.
SynerTracker offers notification customization options, enabling you to inform your customers about delivery updates and rack content according to your preferences.
Yes, SynerTracker offers the option to add trucks as assets, allowing you to manage racks and trucks in a single interface.
Yes, SynerTracker offers the option to add trucks as assets, allowing you to manage racks and trucks in a single interface.