FAQ
FAQ
We understand that you might have questions about our services, installation process, hardware requirements, and more. Here, we provide detailed
answers to some of the most common inquiries.
Welcome to the FAQ section for StarterPro by Synerglass-Soft!
StarterPro is designed to integrate seamlessly with other systems. For exports, we support Excel files by default. For imports, our pre-configuration options ensure compatibility with your existing software.
StarterPro supports major brands such as:
BYSTRONIC
BOTTERO
FOREL
HEGLA
INTERMAC
LISEC
MACOTEC
TUROMAS
We continuously update our compatibility list, so do not hesitate to contact us for the most current information.
You can connect between one and five machines to StarterPro, providing flexibility to scale as your production needs grow.
StarterPro operates on a monthly subscription basis, making it easier for companies to manage their expenses without incurring a high initial cost.
Our monthly subscription is comprehensive. It includes full access to StarterPro software, ongoing software maintenance to ensure your system is always up to date, and training to help you and your team get the most out of the software. The installation fees are not covered by the monthly subscription.
StarterPro is available in four specialized offers, designed to meet your specific needs in the glass industry:
StarterPro CUT = Cutting optimization and management From €120 / month / user
StarterPro PROD: Manage your production workshop From €75 / month / user
StarterPro SALES: Manage your sales counter From 75€ / month / user
StarterPro ENTERPRISE: Manage your entire business From 113€ / month / user
Yes, there is an initial three-month commitment period.
Yes, you can cancel your subscription after the initial three-month period.
By default, we offer an Excel file export for accounting purposes. If your accounting software is on our supported list, importing the Excel file will be seamless. Supported accounting software includes A3ECO, ABACUS, ADFINITY, ANAEL, BOBLINK, CEGID, CENTRALGEST, CIEL, CRESUS, CUBIC, EBP, GALLACIER, PROGINOV, SAARI, SAGE, SYBEL, and WINBOOKS. If your software is not on the list, we can create a custom solution for an additional fee.
The installation process is designed to be straightforward and hassle-free.
1 – Checklist Completion: After signing the contract, the customer fills out a checklist detailing their machines, article base, price base, delivery label, and users.
2 – Application Configuration: Our IT team configures the application based on the information provided in the checklist.
3 – Environment Setup: Our IT team sets up the necessary environment for the software to operate efficiently.
4 – User Training: Initially, user training is provided through video tutorials to ensure your team can effectively use StarterPro from the start.
Based on our experience in the glass industry, we already have what you need in the software (glass / grinding operations / treatment, …).
StarterPro comes pre-configured with a database of default items commonly used in the glass industry, allowing you to start using the software right away.
This setup reduces the time and effort required to get your system up and running.
Yes, there is a fixed fee that varies depending on the version of the software that you choose, ensuring you only pay for what you need.
This fee starts at 2000€ and covers everything that needs to be done to set up the monthly application without support, including training, application configuration based on a checklist, and deployment in the cloud
Installation is typically done remotely, allowing for quicker and more flexible scheduling. However, we can accommodate on-site installation if necessary
Installation times can vary based on the complexity of your setup and the information we receive. On average, installation takes between 2 and 7 days. We strive to minimize downtime so your business can continue operating efficiently.
Transferring your existing data to StarterPro is straightforward. We provide an Excel template for you to fill out with your client and pricing information. Once completed, we import this data into the software, ensuring a smooth transition without data loss.
To run StarterPro, you need a computer (Mac or PC), and a label printer if you want to manage production, provided the necessary software for the label printer is installed on the computer.
While a default label format is provided, customization is available for an additional fee. This allows you to tailor the labels to your business requirements.
Yes, StarterPro includes barcode tracking, which enhances your ability to monitor production processes. For optimal performance, we recommend using devices from our supported list, including:
– DATALOGIC QuickScan series
– HoneyWell
Yes, a stable and constant internet connection is required as StarterPro operates on a cloud-based infrastructure. This ensures that your data is always accessible and secure.
In the event of an outage, users will not lose their work. Once power or internet is restored, you can simply reconnect and resume where you left off. This minimizes disruption and ensures continuity.
While there is no specific minimum speed required, a standard broadband connection (e.g., 5 Mbps or higher) is recommended for optimal performance. A wired connection is also preferable to ensure stability.
We offer a flexible online training platform featuring video tutorials. This allows you and your team to learn at your own pace, ensuring you fully understand how to utilize StarterPro’s features.
We offer a flexible online training platform featuring video tutorials. This allows you and your team to learn at your own pace, ensuring you fully understand how to utilize StarterPro’s features.
Yes. We offer demos to help you get a hands-on feel of the software before making a decision. You can request a demo by emailing info@synerglass-soft.com.
Yes, it is possible to add handwritten signatures as images to invoices. For more complex digital signatures, an analysis is required. Providing an example will help us address your specific needs.
Shapes in Synerglass are part of a shape catalog. It is not possible to generate shapes outside the catalog, but the catalog covers 90% or more of typical cases.
In the ENTERPRISE+ version, each operation can be validated with a barcode, allowing precise tracking of production stages. In other versions, the entire order line is validated.
Yes, StarterPro optimizes cutting processes to minimize the scrap rate, helping you save on materials and costs. By maximizing the use of each sheet of glass, StarterPro reduces waste, leading to significant cost savings and more efficient resource management.
Yes, StarterPro includes functionality for optimizing the use of leftover materials.
Yes, you can import orders using an Excel template that we provide. This streamlines the order entry process and reduces manual data entry errors.
For any other questions or more detailed information, please contact us at info@synerglass-soft.com. We are here to help ensure that you get the most out of your business!